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Client Satisfaction Guarantee Terms & Conditions Apply
In a shop, a lift that’s out of order costs sales. Customers who can’t easily get upstairs don’t see what’s there, and when the stockroom lift stops, staff end up carrying deliveries up the stairs.
We maintain, repair and install shop lifts across the North West and Yorkshire, for retailers including Hotel Chocolat. From our offices in St Helens, Manchester and Leeds, our engineers cover stores across the region and are on call 24/7.
Customer Lifts and Stockroom Lifts
Most multi-floor shops have two kinds of lift, and both matter.
Customer lifts keep every floor open to everyone, including parents with buggies, older shoppers and wheelchair users. Under the Equality Act 2010, shops are expected to make reasonable adjustments so disabled customers can use their services, and for a store with more than one sales floor, a working lift is usually essential. Customers also judge the store by it, so it needs to look the part as well as work.
Stockroom lifts move deliveries from the back door to the shop floor or upstairs stockroom. When one stops, shelves go empty and staff are left carrying heavy boxes on the stairs, which is exactly the kind of manual handling a goods lift is there to prevent.
Shop Lifts We Work On
More on our passenger lifts, platform lifts, glass lifts, service and goods lifts and dumbwaiters.
Working Around Your Trading Hours
The shop floor can’t close for lift work, so we plan around your trade. We agree visit times with your store or facilities manager, avoid your busiest periods where we can, and tell you in advance how long the lift will be off. We can also look at servicing stockroom lifts before opening or after deliveries.
Our engineers are friendly with customers and staff and work tidily. As one store told us, John came to service the lift and was kind, friendly and very efficient.
Refreshing a Tired Customer Lift
A scruffy lift car lets down an otherwise well-kept store. A lift refurbishment can replace the walls, flooring, lighting and buttons, usually in one to three days, and a full overhaul of the controls, doors and drive usually takes one to three weeks, which we can plan around quieter trading periods.
Our Lift Services for Shops
Most shop lifts are serviced every three months under a maintenance contract, with LOLER examinations on schedule and priority repairs if a lift fails during trading. We can look after a single shop or lifts across several stores.
24/7 Call-Outs
Customer lift down on a Saturday? We're on call around the clock.
Trading Hours
Visits planned around opening times and deliveries.
Accredited
CHAS Elite, SafeContractor and EXOR approved.
Cosmetic Refreshes
New lift interiors, usually in one to three days.
Vetted Engineers
Full Disclosure clearance, plus NVQ, IOSH, CSCS and asbestos training.
Front and Back
Customer lifts, goods lifts and dumbwaiters.
Covering the North West and Yorkshire
Our engineers work out of offices in St Helens, Manchester and Leeds, covering shops, stores and shopping centres in Liverpool, Manchester, St Helens, Warrington, Wigan, Preston, Blackpool, Leeds and Bradford, plus the towns around them.
TESTIMONIALS
What Our Clients Say
We’re rated 4.9 on Google and Trustpilot. Here’s what some of our clients have told us.
“At Hotel Chocolat, we rely on Vertical Lift Services North West to keep our lifts safe and in working order. Field engineers are always professional and on time whilst office staff are very efficient.”
Hotel Chocolat
“John came to store to service the lift today. He was kind and friendly and very efficient.”
Jade
“Alex was great, came very quickly and sorted the job in no time! Was so lovely and very interactive and informative. Would recommend this company to anyone!”
Chelsea McDonald
“John attended and did a brilliant job replacing the landing push button. He was very quick and efficient. Cheers John!”
Paul Martin
Read more reviews on Trustpilot.
Shop and Retail Lift FAQs
Most are serviced every three months. Customer lifts need a LOLER thorough examination every six months, and goods-only lifts every twelve months.
We agree visit times with your store team and avoid your busiest periods. We can also look at servicing stockroom lifts before opening or after deliveries.
Under the Equality Act 2010, shops are expected to make reasonable adjustments so disabled people can use their services. What’s reasonable depends on your building, but for many stores with more than one sales floor, a passenger or platform lift is part of it.
Yes. A cosmetic refurbishment of the walls, flooring, lighting and buttons usually takes one to three days.
Call us on 01744 555006 at any time and tell us someone is trapped. We’re on call 24/7, and contract customers are seen first.
CONTACT US
Arrange a Shop Lift Visit
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We also look after lifts in healthcare, hotels and leisure, apartment buildings, offices and commercial buildings, industrial buildings and warehouses and schools and colleges. See all the sectors we work in.
