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Client Satisfaction Guarantee Terms & Conditions Apply
In an apartment block, the lift is how people get home. When it breaks down, the residents who rely on it most are the ones left stuck, and the managing agent’s phone doesn’t stop ringing until it’s fixed.
We maintain and repair lifts in apartment buildings, blocks of flats and student accommodation across the North West and Yorkshire, working with managing agents, freeholders and residents’ management companies. Andy Verey set up the business in 2019 after 27 years working on lifts, and our engineers are on call 24/7 if residents are stuck.
Why Apartment Lifts Cause So Many Complaints
A lift in a block of flats is used by everyone, all day, every day, and it’s often the most visible thing residents pay for through their service charge. When it breaks down repeatedly, complaints pile up, leaseholders start asking where their money is going, and small faults become expensive repairs.
For some residents it’s far more than an inconvenience. Older residents, parents with buggies and anyone with mobility problems can be stuck at home or on the ground floor until the lift is fixed.
At Brunel Court in Preston, a student accommodation block, the lift had been getting stuck on the third floor for over a year. Our engineers found the cause and fixed it.
Section 20 and Lift Contracts
If you manage a leasehold block in England or Wales, section 20 consultation rules apply to lift work. According to LEASE, a maintenance agreement that lasts more than a year and costs any leaseholder more than £100 a year needs formal consultation, and so do one-off works costing any leaseholder more than £250, which a lift refurbishment often will.
We’ll give you a clear written quote for servicing, repairs or refurbishment that you can take through consultation, and we’ll plan bigger jobs with enough notice for the process to run its course.
Apartment Lifts We Work On
More on our passenger lifts, platform lifts, glass lifts and car and vehicle lifts.
Keeping Residents Informed
Lift work goes much more smoothly when residents know what’s happening. Before every visit we tell you when the lift will be off and for how long, so you can put a notice up or message residents. Afterwards, we tell you what we found and what, if anything, needs doing next.
Where a block has more than one lift, we plan the work so one stays in service wherever we can. For a full overhaul, the lift will be out of service for one to three weeks, so we agree the dates with you well in advance. Our engineers are polite with residents and tidy up as they go.
Our Lift Services for Apartment Buildings
Our maintenance contracts usually include a service every three months and a LOLER examination every six, with priority call-outs for breakdowns. If the lift itself is the problem rather than the servicing, refurbishing it can often give it years more life for much less than replacement.
24/7 Call-Outs
Residents stuck at the weekend? We're on call around the clock.
Clear Quotes
Written quotes you can take through section 20 consultation.
Accredited
CHAS Elite, SafeContractor and EXOR approved.
Advance Notice
We tell you when the lift will be off, so residents aren't caught out.
Vetted Engineers
Full Disclosure clearance, plus NVQ, IOSH, CSCS and asbestos training.
One or Many Blocks
From a single lift to lifts across several sites.
Covering the North West and Yorkshire
Our engineers work out of offices in St Helens, Manchester and Leeds, covering apartment buildings, blocks of flats and student accommodation in Liverpool, Manchester, St Helens, Warrington, Wigan, Preston, Blackpool, Leeds and Bradford, plus the towns around them.
TESTIMONIALS
What Our Clients Say
We’re rated 4.9 on Google and Trustpilot. Here’s what some of our clients have told us.
“We have had a constant problem with the lift getting stuck on the third floor. Harvey & John from Vertical Lifts came and sorted a problem we have had for over a year. Can't thank you guys enough, especially with us being a student accommodation.”
Brunel Court, Preston
“Jamie the engineer came out today, and he was ace. He looked at both our doors and got them a lot quieter.”
Colin Buckley
“Today's engineer, Jake Ashcroft, is very experienced & professional. When a breakdown occurs, he always takes the time to listen to us at the beginning of the job & feeds back to us before he leaves site. Very helpful guy.”
Kay Baxter
“John North attended and sorted the issue. He was polite, professional and got the job completed.”
Cheryl Goscombe
Read more reviews on Trustpilot.
Apartment Lift FAQs
Most are serviced every three months, with a thorough examination every six months in line with LOLER.
In England and Wales, a maintenance agreement lasting more than a year that costs any leaseholder more than £100 a year needs formal section 20 consultation. We can give you a written quote to use in the process.
We tell you before each visit when the lift will be off and for how long, and let you know what we found afterwards, so you can pass it on.
Call us on 01744 555006 at any time and tell us someone is trapped. We’re on call 24/7, and contract customers are seen first.
Not necessarily. New controls, doors or a new drive can often fix an unreliable lift for much less than a full replacement. We’ll inspect it and tell you which option makes sense.
CONTACT US
Arrange an Apartment Lift Visit
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We also look after lifts in healthcare, hotels and leisure, offices and commercial buildings, industrial buildings and warehouses, shops and retail and schools and colleges. See all the sectors we work in.
