Client: Veolia
Location: Specialist food processing facility
Lifts on site: 4
Services: Maintenance, reactive works, modernisations
Availability: 24/7/365
Overview
Veolia approached us to take over the lift maintenance contract at their specialist food processing site. The site operates around the clock and relies heavily on its lifts to keep production moving so reliability and quick response times are essential.
The Challenge
The contract had previously been handled by a large multinational lift company, but performance had fallen short of expectations. There were frequent breakdowns, long delays in response times, and a lack of proactive maintenance. This created operational risks for Veolia, who needed a partner that could deliver a more dependable and responsive service.
Our Approach
Vertical Lift Services took full responsibility for the four lifts on site, providing:
- Planned preventative maintenance to reduce breakdowns
- Rapid reactive call-outs with 24/7/365 coverage
- Targeted modernisation works to improve reliability and extend lifespan
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- Scheduled review meetings on site to monitor performance and address any emerging issues early
Our team ensured the handover process was seamless, minimising disruption and setting up a clear maintenance schedule from day one.
The Result
Since taking over the contract, lift performance has improved significantly. Veolia now has a reliable maintenance partner who responds quickly, plans ahead, and understands the demands of a high-pressure environment. The site’s lifts are operating more smoothly, with fewer faults and reduced downtime, giving Veolia the confidence that their operations can keep running around the clock.
