Client Testimonial: Heeton Concept Hotel

Written by Andy Verey

ClientHeeton Concept Hotel, Liverpool
LiftsTwo passenger lifts and a back-of-house lift
Services from VLSLift services, upgrades and remedial works
Working togetherAround nine months

We’re delighted to be working with Heeton Concept Hotel, providing lift services, upgrades and remedial works to support their hotel facilities.

Having worked together for around nine months, we’ve built a strong relationship based on responsive service, clear communication and reliability. We asked Thomas, Property and Facilities Manager at Heeton Concept Hotel, about his experience of working with VLS. Here’s what he had to say.

“
We have confidence in their ability to attend and complete call-outs whenever required.
Thomas, Property and Facilities Manager, Heeton Concept Hotel

Response times

“Since taking over our lift services, the team at Vertical Lift Services have been really reactive, with response times consistently within the agreed call-out times.”

Communication

“Communication has been excellent throughout, with the team always responsive to our enquiries and call-outs.”

What they value most

“What we value most is the high level of communication, quick response times and the reliability of the team.”

Would they recommend VLS?

“We would absolutely recommend VLS to other businesses. The team provide great coverage and support, communication has been brilliant, and we have confidence in their ability to attend and complete call-outs whenever required.”

Thomas
Property and Facilities Manager, Heeton Concept Hotel

Thank you to Heeton Concept Hotel

Thank you to Thomas and the team at Heeton Concept Hotel for their feedback and continued trust in Vertical Lift Services.

Hotels rely on their lifts every hour of the day. You can read about another of our hotel projects in our Manchester hotel lift modernisation case study.

Need reliable lift support for your hotel?
Find out more about our work with hotels and leisure venues and our lift services in Liverpool, or get in touch to talk about your lifts.
Contact the VLS team
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